• It is always a pleasure to visit London House. The residents are happy and always very pleased to see you arrive. The staff are excellent and offer tea and coffee and really make you feel at home. I’ve known C since she was a teenager and I feel she’s happier than ever at London House.

  • A great home that makes the family safe in the knowledge that D is always being cared for. She seems very happy there and the staff are all friendly and welcoming. Well done.

  • All my comments are based on incidental personal observations on short regular visits. There is always a welcoming “family” atmosphere in the house coming from the staff and residents. When I arrive there are often activities and visual entertainment on-going with staff and residents. Birthdays are celebrated along with times like Easter, Halloween, and Christmas etc. London House is my only experience of a residential care centre and it is a positive one. Over the year or so there has been quite a number of positive, material improvements e.g. parking, fencing, entrance gate, the kitchen etc. But the most important thing is that the residents are happy.

  • Whenever I visit C at London House, there is a sense of calm and well-being and I feel very reassured that my sister’s well cared for. All the staff are lovely and make a huge effort to create a sense of fun and family Thank you all.

  • As far as D is concerned, London House is his home and the staff are his family. When I visit and take him out, he wants to return after 10 minutes. The staff help him to phone me whenever he wishes.

  • P has been a resident at the home for 4 years. As a family, we have had major changes and Downshire House have helped us to manage the changes for P. P is very happy and contented and we feel very confident about the staff caring for P. We feel very happy for P and we love the house and how all the residents are treated. I always feel very lucky that P is a resident there. We hope that the staff realise how much we appreciate how P and the other residents are treated. We have no concerns.